New York Attorney General Letitia James is sending a clear message to families relying on food assistance: if you have benefits on your EBT card, you should use them, and don’t let anyone tell you otherwise.
In a recent video statement, James urged recipients who encounter problems at retailers to assert their rights.
“If you are denied at a store that accepts EBT, tell them: I have a balance on my EBT card, and I am able to use it. If they still refuse your card, file a complaint with my office,” she said.

The guidance comes amid ongoing federal uncertainty that has threatened the Supplemental Nutrition Assistance Program (SNAP) during the recent government shutdown.
Millions of Americans, including children, seniors, and working families, depend on these benefits for daily meals.
Earlier court victories have forced the U.S. Department of Agriculture to use contingency funds to maintain SNAP disbursements, but logistical and administrative delays still leave some recipients unsure whether they can access their benefits. James’ office is stepping in to provide clarity and protection.
“I am fighting the federal government every single day on this issue until they back off, feed the people, stop the cruelty,” James added, stressingg that legal battles have real-world consequences for families at grocery stores across the state.
Recipients encountering problems with EBT use are encouraged to document the denial and contact the New York Attorney General’s office immediately. The move highlights the importance of local advocacy when federal policy threatens critical safety nets.
For more information or to file a complaint, SNAP recipients can visit the AG’s website or follow the instructions provided in her official statement.
