She even reviewed security camera footage at the UPS facility where she dispatched the package, but the efforts yielded no positive outcome.
A UPS customer service representative informed Lee that the last tracking information indicated the package’s presence at a UPS distribution center in Connecticut. Determined, Lee expressed her intent to travel to the state in search of the lost ashes.
Lee shared receipts and the tracking slip on Facebook, highlighting discrepancies in the delivery process and emphasizing her primary concern — retrieving her son’s ashes.
In an unexpected turn, UPS acknowledged the loss of Deontray’s ashes and offered Lee a compensation check of $135.16 from its corporate office.
However, UPS spokesperson Jim Mayer clarified that the reimbursement aligns with the rate for lost items based on the estimated value of the package, consistent with UPS policy.
Mayer mentioned that UPS does not accept shipments of human remains, and Lee had declared the package as containing “clothes,” as indicated on the form.
Expressing sympathy to the family, Mayer assured that UPS was actively searching for the lost package.
“UPS, where is Deon? I won’t sit down until they hire the appropriate team to help me,” Lee remains relentless.