Dawn Nicole McIlwain, the Founder and CEO of Queen City Women in Business™ (QCWIB), has announced the launch of Quinn AI, a cutting-edge artificial intelligence assistant designed to revolutionize the membership experience for women-owned small businesses.
This new tool aims to enhance efficiency and support for its members by handling 50% of QCWIB’s service needs and prospect inquiries.
Quinn AI represents a significant technological leap for QCWIB, a premier platform dedicated to connecting women-owned businesses with major organizations.
The AI assistant is expected to streamline operations and deliver a range of benefits:
- Efficiency: Quinn AI performs the equivalent work of 12 full-time support representatives, matching the business acumen of human agents in member resolution and customer satisfaction.
- Improved Leader Support: The AI enhances access to supplier solution information, reduces redundancy, and speeds up critical data retrieval for QCWIB Leaders and Ambassadors.
- Faster Member Solutions: Members can resolve inquiries in under 2 minutes, a significant improvement from the previous 24-hour response time.
- 24/7 Availability: Quinn AI is accessible around the clock, providing natural and straightforward communication to simplify complex supplier searches.
- Economic Impact: The implementation of Quinn AI is projected to increase economic impact for QCWIB members by 50%, facilitating quicker competition for contracts, streamlining the contracting process, and offering strategic insights.
Dawn Nicole McIlwain expressed her enthusiasm for the new technology: “Quinn AI is a game-changer for QCWIB, reflecting our commitment to leveraging technology to support women-owned businesses.
This AI assistant will not only streamline our operations but also provide our members with faster, more efficient service, enhancing their overall experience.”
In addition to handling inquiries, Quinn AI will assist members with various platform-level benefits, including:
- Business Directory Listings: Strategic support for setting up and optimizing business directory listings.
- Website Navigation: Guidance on maximizing the QCWIB website to access resources and opportunities more efficiently.
- Diverse Supplier Certifications: Help with understanding and accessing certification options for diverse suppliers.
- Resources Beyond Certification: Support for leveraging certifications to achieve business growth and success.
About Queen City Women in Business™ (QCWIB)
QCWIB is a dynamic membership-based platform dedicated to sourcing, developing, and connecting women-owned small businesses with major organizations. As one of the fastest-growing communities, QCWIB aims to reduce barriers and provide women-owned enterprises with the connections, certifications, and resources needed to achieve greater success.
Join Today!
For more information on membership and to leverage the benefits of Quinn AI, visit QCWIB.com. For press inquiries, contact info@qcwomeninbusiness.com or call 704-620-0951.
